We know the drill. You buy a bunch of tickets, then you find out your friend forgot to tell you they couldn’t go. It’s super annoying but it happens all the time! The good news is we know it happens, so under our Fan Guarantee we’ll refund you within 24 hours of purchase, no questions asked, subject to terms and conditions. All you need to do is submit a request through your Ticketmaster account. After 24 hours though, Customer Service is your first port of call for all enquiries about the Ticketmaster refunds policy.

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It’s been more than 24 hours since buying my tickets – can I get a refund?

After 24 hours of buying your tickets, they’re no longer refundable. However, you can now sell the ticket you no longer need directly from your Ticketmaster account. Simply follow these steps.

My event has been cancelled – what happens now?

It’s incredibly rare, but we’ll absolutely refund you. Check your emails, as we should have contacted you about this. Otherwise, please get in touch with our Customer Service team.

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