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Fees explained

When you buy a ticket with us, the price you see right from the beginning is the total price you’ll pay. You may notice that this price includes some fees on top of the face value of the ticket. Ticketmaster doesn’t keep anything from the face value of the ticket, instead we take a proportion of the added fees to cover the cost of running our business. We use this revenue to provide you with the very best experience when buying tickets and getting into the show.

The total price of a ticket is made up of a face value and fees

Face value Fees

The face value of a ticket covers the EVENT ORGANISER’s costs for:

  • Paying the artist
  • Hiring the venue
  • Running the tour
  • Marketing the show
  • Insuring the event

depending on whether tickets are supplied to Ticketmaster by the EVENT ORGANISER or the VENUE

But the fees Ticketmaster takes go towards many costs including giving our fans a quick and secure ticket buying experience

  • Security technology
  • Websites & apps
  • Payment provider costs
  • Staffing costs
  • Ticket scanners
  • Venue
  • Box office equipment
  • Offices running costs
  • Customer services
  • Promoter

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How is the face value of a ticket decided?

Ticketmaster has no say on the face value price of a ticket. That is decided by the event organiser. What we do have a say over is the price that is displayed to you and we always ensure that you see the total price you will need to pay right from the beginning – we never hide our fees.

How is the service charge decided?

It varies for every event and it is agreed between us and the venue or event organiser, depending on the cost of putting on the entire show.

How is the order processing fee determined?

This covers the cost of processing the booking from start to finish, from securing your order to delivering your tickets.

Why are they added?

As we don’t take anything from the face value of a ticket, we need to cover our costs so we can keep delivering the best possible service to you. Running our sites and apps, equipping box offices with secure ticket scanners, fighting bots with the latest security technology and maintaining our award-winning customer service all costs money.