How is the face value of a ticket decided?
Ticketmaster has no say on the face value price of a ticket. That is decided by the event organiser. What we do have a say over is the price that is displayed to you and we always ensure that you see the total price you will need to pay right from the beginning – we never hide our fees.
How is the service charge decided?
It varies for every event and it is agreed between us and the venue or event organiser, depending on the cost of putting on the entire show.
How is the order processing fee determined?
This covers the cost of processing the booking from start to finish, from securing your order to delivering your tickets.
Why are they added?
As we don’t take anything from the face value of a ticket, we need to cover our costs so we can keep delivering the best possible service to you. Running our sites and apps, equipping box offices with secure ticket scanners, fighting bots with the latest security technology and maintaining our award-winning customer service all costs money.